Privacy Policy
Last updated: [PLACEHOLDER: date]
This policy explains how [PLACEHOLDER: legal entity name], the operator of Valencia E-Bike Tours ("we", "us"), handles your personal data. We only collect what we need to answer your enquiry and arrange your ride, and we never sell your data.
Who we are
Valencia E-Bike Tours is operated by [PLACEHOLDER: legal entity name], [PLACEHOLDER: registration / VAT number], [PLACEHOLDER: registered address]. For any question about your privacy, contact us at hello@ebiketoursvalencia.com.
What we collect
When you send a request through our contact form, we collect the details you provide: your name, email address, and any preferred dates, group size, tour of interest and message.
When you email us or message us on WhatsApp, we receive the information contained in that message. Our hosting provider also processes basic technical data (such as your IP address and browser) in server logs, for security and reliability.
Why we use it, and the legal basis
We use your data only to respond to your enquiry, to arrange and confirm your ride, and to stay in touch about your booking. The legal basis is your consent and the steps necessary to enter into a service agreement at your request (GDPR Article 6(1)(a) and (b)).
We do not use your data for advertising, profiling or automated decision-making.
Cookies and local storage
This website does not use tracking or advertising cookies. It stores only one functional preference in your browser, your chosen language, so the site remembers it on your next visit. This is not shared with anyone.
Who we share it with
We use trusted providers to run the site and reach you: Cloudflare (website hosting and security) and Resend (sending and receiving the emails from our contact form). They process data on our behalf under their own data-protection terms. We do not sell or rent your data to anyone.
International transfers
Some of these providers may process data on servers outside the European Economic Area. Where that happens, appropriate safeguards (such as the EU Standard Contractual Clauses) apply.
How long we keep it
We keep enquiry and booking correspondence only as long as needed to handle your request and for our legitimate administrative and legal purposes, after which it is deleted. [PLACEHOLDER: state a concrete retention period, e.g. 24 months.]
Your rights
Under the GDPR you can ask us to access, correct, delete or restrict your personal data, object to its use, or receive a copy in a portable format. To exercise any of these, email hello@ebiketoursvalencia.com.
You also have the right to lodge a complaint with a supervisory authority, in Spain the AEPD (aepd.es), or the authority in your country of residence. [PLACEHOLDER: confirm the lead supervisory authority.]
Changes to this policy
We may update this policy as our service grows. The date at the top shows the latest version.